Covid 19 update 03 July

03/07/2020

COVID-19 UPDATE 03 JULY

This update is issued on 03/07/2020.

Trackmaps web shop is open to customers. Trackmaps books are packed and despatched by our order fulfillment partner using mainly Royal Mail for delivery but also courier services, if required. Our partners are committed to ensuring the highest level of hygiene and cleanliness when fulfilling your orders, limiting any unnecessary interaction and are taking all necessary steps to follow the guidance given by the Government and the World Health Organisation.

We are working closely with them to try and keep our delivery activities as normal as possible but, like other businesses, changes have had to be made, some of which are resulting in some delays. These delays fall in two areas, firstly in packing and despatch and secondly in the transit time after despatch.  The effect on the first is that orders can take up to 4 working days before they leave the despatchers.  In the case of the transit time, we have no control over this and we are aware that this period will have delays within it but, on the basis we are not been advised of any serious problems, we do not believe that this is protracted.

While we continue to navigate these challenging and uncertain times, we will endeavour to keep you updated through the website news items.

Thank you for your support and patience. Stay safe.

 

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