For orders
within the United Kingdom, you can order Quail Track Diagrams direct
from Trackmaps by telephone, by fax or by post.
By telephone, please call 0845 300 1370 and have your credit card
details with you. You should note we only accept Visa or Mastercard credit
cards plus UK issued Visa Debit, Switch or Maestro.
By fax, please use the ORDER FORM and
send it with your credit card payment details to 0845 300 1375.
If you email, please ensure you provide the relevant details required
by the Order Form.
By post, please use the ORDER FORM. You
can pay by cheque or credit card. Send the completed ORDER
FORM with your payment or payment details to
Trackmaps
Little Court
Upper South Wraxall
Bradford-on-Avon
BA15 2SE
Cheques
should be payable to Trackmaps and please do not forget to add an extra
amount for packing and postage at the rates below.
UK Delivery, Packing and Postage
The standard UK delivery method for Quail Track Diagrams is
1 to 12 books: First Class Post - Add £1.00 for each copy
13-30 books: Next day courier - Add £12.00 per order
31 books and over - please ask
The standard UK delivery method for TRACKatlas is
1 to 4 books: First Class Post - Add £3.00 for each copy
over 4 books: Next day courier - Add £12.00 per order
For mixed orders, please check with us.
For orders from outside the United Kingdom, you can order by fax or post but you must check with us first for the cost including postage and so we can agree the currency and method payment. We accept credits cards, VISA and MASTERCARD only and cheques on well known banks in Euros or US dollars. We may also accept cash payment (notes only) in other currencies. You can check with us by fax to +44 845 300 1375 or by email to sales@trackmaps.co.uk
For any other sales or general queries, you can contact us by telephone,
fax or email.
Returns & Refunds Policy
We want you to be happy with your purchase so if your product is faulty or you decide to return it to us for refund, please contact us and follow to procedure below.
Returns
If the book you have bought from us is faulty or damaged you must notify us within 7 days of delivery. Delivery is considered to have taken place within 2 days of the despatch date. We will give you a Returns Reference which must be quoted with any returned goods. We will refund your postage costs to return the item.
Refunds
To cancel a purchase made or request a refund, you must do so within 7 days of delivery. Delivery is considered to have taken place within 2 days of the despatch date. To do so, you must obtain a Returns Reference from our office by giving your order details confirming you wish to cancel your order. When there has been no error on our part, we will refund the purchase price of the item.
Goods must be returned in adequate packaging to ensure the goods are not damaged in transit and in a saleable condition. The costs you incur in returning cancelled items (via post or courier) will not be refunded. We reserve the right to refuse goods returned to us without a Returns Reference.
